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Your patient is below the age of 7 years old.

Your patient ise non-verbal and/or selectively mute.

Your patient is unable to communicate at conversational level in English. For specific learning difficulty/difficulties assessments, it is also a requirement to be able to communicate in written English.

Your patient has a significant visual or hearing impairment which means they are unable to access online assessments for specific learning difficulty/difficulties and autism. In certain cases, we are able to support clients for ADHD assessments and appointments.

Your patient has  a significant intellectual impairment/disability or severe development delay or an intellectual disability (IQ below 70).

Your patient is currently psychotic, or have recently experienced a psychotic episode (within 3 months).

Your patient is currently deemed to pose a risk to themselves or others, have a plan or have acted to end their life in the past 3 months, and/or are actively engaged in self-harming behaviour.

Your patient is currently awaiting an appointment or receiving treatment for an active eating disorder or have been discharged within the last 6 months from a specialist eating disorder clinic.

Your patient’s drug and/or alcohol use is having a significant impact on daily life or they are currently receiving active treatment for substance addiction.

Your patient has had an acquired or traumatic head injury, brain surgery/neurosurgery or have a neurological condition which has impacted their cognitive function, which requires additional assessments that are not currently provided by ProblemShared.

Your patient has previously been assessed by the NHS for ADHD or autism and are seeking a second opinion assessment. When a private assessment has previously taken place, a second assessment review or full re-assessment can be offered.

Your patient is currently serving a prison sentence, are on probation or temporary release.

Your patient is undergoing a Safeguarding Investigation, have a child protection plan in place or are involved in an ongoing police or criminal investigation and cannot be seen until it has been concluded.

Your patient is currently detained in a hospital under the Mental Health Act 1983, or under a Community Treatment Order.

Your patient currently serves in the armed forces.

Your patient does not have access to a laptop or computer (please note that a laptop or desktop computer which is at least 15” in size is required for specific learning difficulty/difficulties assessments). For autism and ADHD assessments, a tablet which is at least 10” and can be propped up to be used hands-free can also be used to access our service, but handheld devices such as mobile phones cannot.

Your patient does not have access to an internet connection in a private place.

Your patient is not willing to conduct the assessment with their camera turned on for the duration of the assessment.

Your patient is not willing to confirm their identification in an online video call.

Your patient is not willing to provide the contact details for their UK-based NHS GP.