Yes, we use cookies.
This Cookie Policy explains how Teledoctor Limited, trading as ProblemShared ("we", "our", "us") uses cookies and similar tracking technologies on our website www.problemshared.net (the "Site"). It also tells you about your rights to control our use of them.
We are committed to protecting your personal data and respecting your privacy in accordance with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners.
Cookies may be:
We use cookies for the following purposes:
a. Strictly Necessary Cookies
These cookies are essential for you to browse the website and use its features, such as secure areas and form submissions. Without them, services you request cannot be provided.
b. Performance & Analytics Cookies
These cookies help us understand how visitors interact with the site by collecting and reporting information anonymously (e.g., page visits, bounce rates). We use Google Analytics, which is configured with Google Consent Mode v2 to respect your cookie preferences.
c. Functionality Cookies These remember your preferences (e.g. location, language, accessibility settings), enabling enhanced and personalised features.
d. Targeting & Advertising Cookies These cookies may be set through our site by advertising partners (like Google Ads) to build a profile of your interests and show you relevant ads on other sites. They rely on uniquely identifying your browser and device.
We implement Google Consent Mode v2, which enables Google services to adjust their behaviour based on your cookie choices.
When you reject cookies:
When you accept cookies:
When you visit our website, you’ll be presented with a cookie banner giving you clear options:
You can change your cookie settings at any time by clicking “Cookie Settings” in the footer of our website.
Your preferences will be remembered for 6 months, unless you clear your browser cache.
Some cookies are placed by third-party services we use, including but not limited to:
These third parties may use cookies to collect data about your browsing activity. We encourage you to review their privacy and cookie policies directly.
Most browsers allow you to control cookies through settings. You can usually:
See instructions for common browsers:
Note: Blocking all cookies may affect how our website functions.
Under UK data protection law, you have the right to:
For more details, see our Privacy Policy at Privacy policy | ProblemShared or contact us at:
Email: privacy@problemshared.net
Address: 16 High Holborn, London WC1V 6BX
We may update this Cookie Policy occasionally to reflect changes in the law or technology. When we do, we’ll update the “Last updated” date and notify users if the changes are significant.