We’re growing responsibly, expanding access to high-quality care, supporting our people and communities, and reducing our environmental impact.
ProblemShared improves access to high-quality mind health and neurodevelopmental care. We’re scaling that impact with intent - supporting the people we serve, the colleagues who deliver care, and the partners and suppliers who help us deliver it.
Our programme focuses on three pillars - People, Planet, Protected - so we can prioritise action, track progress and stay accountable.
· Net Zero Carbon plan in place: Carbon Reduction Plan (AY2025) published, with a route to Net Zero by 2045.
· NHS Evergreen Level 2: comprehensive net zero targets and carbon reporting.
· Disability Confident employer: inclusive recruitment and development.
· Paid volunteering days: every employee can give time back each year.
· First Gender Pay Gap report published 2026
· Cyber Essentials Plus certified: strong data protection and security controls.
· Responsible supply chain: modern slavery statement and policy, and Supplier Code of Conduct.
People come first. We celebrate neurodiversity and deliver care that’s affirming, accessible and human.
Our people power ProblemShared. We invest in a skilled, supported workforce to deliver consistent, high-quality care.
We’re a Disability Confident employer. Our equality, diversity and inclusion recruitment policy helps us build diverse teams and bring lived experience into how we work.
We support development through clear career pathways and practical wellbeing support, including mental health first aiders and counselling. We’ve also published our first gender pay gap report.
Every employee gets one paid volunteering day each year - so we can give back locally as we grow.
We’re clinician-led and outcomes-focused. We support neurodivergent people and partner with the NHS, universities, occupational health providers and private medical insurers.
We affirm neurodivergent identities and help people overcome barriers to build confidence, understanding and practical strategies for everyday life.
Our online delivery model reduces travel and makes it easier to fit support around real lives.
We know digital access isn’t necessarily equal. We’re thinking about how to reduce barriers and improve support for people who find digital services harder to use.
We’re cutting our carbon footprint - across our operations, technology and supply chain.
ProblemShared provides mostly on-line support, which reduces travel-related emissions. We also work with IT partners to understand and manage the footprint of our software and infrastructure. When travel is needed, we encourage lower-impact options such as car sharing.
We have published our first Carbon Reduction Plan - measuring our footprint and setting a roadmap to Net Zero by 2045.
We’ve completed the NHS Evergreen Sustainable Supplier Assessment and achieved Level 2.
Evergreen helps keep us aligned with NHS sustainability priorities and focused on action.
Our Supplier Code of Conduct sets clear expectations for ethical, environmental and sustainable practices, supporting suppliers to work to our high sustainability standards with accountability and transparency.
Trust is non-negotiable in healthcare. We hold ourselves to high standards of quality, safety and integrity. Our latest Care Quality Commission report highlighted a strong organisational culture and shared direction -rooted in transparency, equity, human rights, diversity and inclusion, and engagement -alongside a clear understanding of neurodivergent needs.
Our clinical governance framework drives continual improvement and safeguards high standards of care.
Colleagues help shape our services and strategy, bringing our vision and values into daily practice.
Our people practices - from recruitment to whistleblowing - sit within a robust governance structure.
Our assessments consider communication, personal and health needs - and, most importantly, what matters to the individual. Following diagnosis, we support the management of clients’ health and wellbeing in ways that maximise independence, choice and control.
Privacy and security are essential to remote healthcare. We’re Cyber Essentials plus certified and closely manage platform reliability, security and technology risk.
We work closely with our supply chain and have published a Modern Slavery Statement and apply a Code of Conduct across our supply chain, supported by robust supplier assessment procedures.