Advancing excellent care with the NHS
We’re proud to partner with NHS Trusts, Integrated Care Boards (ICBs), and Health Boards to provide essential mind health services, including assessments for autism, ADHD, and specific learning difficulties, as well as post-diagnostic care and talk therapy.
Our partnership model is designed to reduce waiting times for NHS patients and improve access to high-quality, specialised mental health and neurodevelopmental support across the UK.
Our neurodevelopmental services
About our services
We provide exceptional mind health support that meets the needs of both NHS organisations and patients, including:
Neurodevelopmental services
Autism assessments for adults and children
ADHD assessments for adults and children
Post-diagnostic support
Psychoeducation sessions
ADHD medication pathway
Talk therapy
services
Our practitioners speak over 30 languages
NICE-compliant therapeutic approaches
How we benefit the NHS and its patients
Broadening access to high-quality support
Our partnerships ensure that NHS patients receive outstanding care through an online delivery model, which breaks down geographical barriers and brings together expert clinicians.
As a CQC-registered provider, ProblemShared is held to the same standards of best practice as the NHS. We meet the standards of the NHS Data Security and Protection Toolkit, and the NHS secure email standard (DCB1596).
Reducing NHS waiting times
According to National Institute for Health and Care Excellence (NICE) guidance, nobody should wait longer than 13 weeks for an autism assessment. But recent data suggests that 86% of people on the waitlist for an autism assessment in the UK have been waiting longer than this.
Our services directly support the NHS in managing backlogs, reducing the anxiety and uncertainty experienced by those awaiting diagnoses.
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Driving a strength-based approach
Our strength-based model is designed to empower our clients while improving their quality of life.
NHS patients benefit from same-day autism and ADHD diagnoses where possible, alongside personalised reports that provide clear next steps for ongoing support and care.
Who are ProblemShared?
We’re experts in safe, effective care
ProblemShared was founded to provide better access to mind health services over a convenient and secure online platform.
We’re registered with the Care Quality Commission (CQC), which means our neurodevelopmental service is regularly monitored, inspected, and held to the same high standards as the NHS.
We're an eligible Right to Choose provider
ProblemShared is an eligible provider under the Right to Choose framework through our qualifying NHS contracts. This means we can provide autism assessments for adults and children, and ADHD assessments for adults, as long as the individual is registered as an NHS patient in England.
We’re also able to offer post-diagnostic support, including ADHD medication where appropriate, and psychoeducation sessions.
Our approach is informed by the NHS care model
Our CEO and founder, Nick, is a practising NHS Accident and Emergency doctor. Over time, he has witnessed the rise in untreated mental health cases due to reduced services and long waitlists. This urgent need for more accessible, high-quality support inspired him and his wife Tika to create ProblemShared.
Our decision-making is guided by NHS principles of best practice. Many of our clinicians have led neurodevelopmental services within the NHS and have substantial experience in authoring protocols, conducting assessments, diagnosing, prescribing, and offering post-diagnostic support.
We ensure that our reports and recommendations include the most up-to-date and relevant advice for clients, pointing them towards local resources, community groups, apps, and services, including those from the NHS and trusted charitable organisations.
Meet our team
Meet our clinical team
Our network of professional, accredited practitioners includes highly experienced clinical psychologists, speech and language therapists, occupational therapists, and other specialists with years of practice in their fields.
Each of them is registered with the appropriate professional bodies, thoroughly vetted by us, and highly trained in delivering effective online assessments. Many of our team members have led NHS teams and bring extensive expertise to their work with us, ensuring the highest standard of care.
What our NHS partners have to say
Find out more
If you are interested in partnering with us, please click the button below and we will arrange a discussion about how we can support you.
Frequently asked questions
Have a question?
You can find answers below to the things we get asked the most.
If you don’t see what you’re looking for, you can find more in our FAQ section.
How can I/my child be referred under Right to Choose?
If your GP agrees that you or your child would benefit from a neurodevelopmental assessment, you have the legal right to request a referral to the provider of your choice. Currently, adults can be referred to ProblemShared for both ADHD and autism assessments. If you would like an Autism referral for your child, please contact your GP and they will be able to refer you to ProblemShared.
Who is eligible under Right to Choose?
Adults aged 18 and over. Children and young people aged 7 and over. Please note that some patients are not suitable for online assessments (see eligibility criteria).
What should I do if my GP will not refer me/my child under Right to Choose?
If your GP is refusing to make a referral for a non-clinical reason (for example, due to funding concerns), you can ask them to read the NHS information governing patient choice.
Currently, Right to Choose only covers England.
Does Right to Choose cover Scotland, Wales and Northern Ireland?
Unfortunately not. Currently, Right to Choose only covers England, and you need to be registered with a GP in England to be eligible.
Following a diagnosis of ADHD, are you able to prescribe medication through Right to Choose?
Patients diagnosed with ADHD by ProblemShared will be able to access the ProblemShared medication service where appropriate. This service is run by a team of highly qualified clinicians who will look after your individual prescribing needs.
Can I self-refer under Right to Choose?
No. All referrals must come directly from your GP.
If I/my child are already on a waitlist for an NHS assessment, can I/my child request a Right to Choose referral and be seen sooner?
Yes, so long as your GP agrees to make the referral through Right to Choose. Please note that we currently only offer adult ADHD and autism assessments, and autism assessments for children aged 7 and over.
Can I/my child access an assessment through Right to Choose if I/my child have already been assessed for the same neurodevelopmental condition? (For example, if I/my child want a second opinion?)
If you/your child have been assessed by a private service for a neurodevelopmental condition, you/your child can be referred to ProblemShared under Right to Choose for the same neurodevelopmental condition. If you/your child have already been assessed by an NHS service for a neurodevelopmental condition, you/your child cannot be referred to ProblemShared under Right to Choose for assessment of that same condition.
I/my child have an existing neurodevelopmental diagnosis. Can I/my child access an assessment through Right to Choose for a different neurodevelopmental condition?
Yes. Neurodevelopmental conditions are frequently co-occurring.
Will Right to Choose cover the cost of the medication?
Yes. If you have been diagnosed with ADHD by ProblemShared through Right to Choose and decide to enter our medication pathway, the cost of the medication will be met by the NHS. You may still need to pay the standard NHS prescription charge of £9.65 unless you are exempt.
I have another question about Right to Choose. How can I speak to someone?
Please contact help@problemshared.net
How can my/my child's GP be assured that your Right to Choose digital referral process is safe and secure to use?
We provide a gold-standard digital platform, are fully GDPR-compliant, committed to data protection, and our IT systems are fully Cyber Essentials accredited (cert. c8c44ea1-273c-48e8-8906-13e3a63fde84). ProblemShared is also registered with the ICO, number: ZB567803.
ProblemShared meets the standards of the NHS Data Security and Protection Toolkit (“DSPT”) at: https://www.dsptoolkit.nhs.uk/OrganisationSearch/P6O4T.
Data is uploaded to our online Right to Choose referral portal using an encrypted connection from your computer to our servers, ensuring that your information is securely transmitted. Once received, your data is securely stored using advanced security measures and industry best practices. In addition to adhering to industry best practices in all our development processes, we conduct thorough security tests twice a year. These tests are complemented by automatic daily testing to identify and mitigate any potential vulnerabilities promptly.
I am a GP. Can I refer my patient for an assessment through Right to Choose if they have an existing NHS diagnosis for the same neurodevelopmental condition?
No. As a responsible healthcare provider, ProblemShared has a duty to protect NHS money and therefore we cannot assess individuals under Right to Choose for a condition for which they have an existing NHS diagnosis.
However, ProblemShared can assess individuals under Right to Choose who have an existing private diagnosis.