Contact us
We’re here to help
We’re committed to making neurodevelopmental assessments and post-diagnostic support options as accessible and affirming as possible.
If you have any questions about services that we haven’t addressed in our FAQs section, or would like additional support, please don’t hesitate to contact us.
Emergency
Our services are not suitable to help in an emergency
Please seek assistance from the emergency resources - they will be able to help identify the best course of action and get you the support you need immediately.
Christmas Period Opening Hours
As the festive season approaches, we would like to share ProblemShared’s business hours and other important details regarding appointments and prescriptions over the Christmas period.
22-24th December: Open
25-26th December: Closed
29th-31st December: Open
1st January: Closed
2nd January: Open
We will operate as usual on the days that we are open. However, please note that response times may be slower during this period.
Clients
For support with bookings please login to your account:
For all other client enquiries: help@problemshared.net or 020 3835 2900
Opening hours: 09:00 - 17:30, Monday - Friday.
Raising a complaint
Register a complaint with us online:
By post: Complaints Team, ProblemShared, Teledoctor Ltd, 16 High Holborn, London, WC1V 6BX
By telephone: 020 3835 2900
General or media enquiries
By email: enquiries@problemshared.net
Registered business address
ProblemShared, Teledoctor Ltd (A U.K registered Company. I.D: 10410380), 16 High Holborn, London, United Kingdom, WC1V 6BX