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We’re here to help

We’re committed to making neurodevelopmental assessments and post-diagnostic support options as accessible and affirming as possible.
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If you have any questions about services that we haven’t addressed in our FAQs section, or would like additional support, please don’t hesitate to contact us.

Read our FAQs

Alert: Please be aware that due to a staff event, we will be closed on the morning of Friday 13th June and will be reopening at 1pm later that day.
If you require support during this time, you can send us an email at help@problemshared.net and we will get back to you as soon as possible. If you would like to reschedule your appointment, you can do so via your ProblemShared dashboard. Should you or any other person currently be experiencing a mental health crisis, please seek assistance from the emergency resources page: www.problemshared.net/emergency. We appreciate your patience and will be back soon.

Emergency

Our services are not suitable to help in an emergency

Please seek assistance from the emergency resources - they will be able to help identify the best course of action and get you the support you need immediately.

Emergency contact details

Clients

For support with bookings please login to your account:

For all other client enquiries: help@problemshared.net or 020 3835 2900
Opening hours: 09:00 - 17:30, Monday - Friday.

Raising a complaint

Click here to file a complaint

By post: Complaints Team, ProblemShared, Teledoctor Ltd, 16 High Holborn, London, WC1V 6BX
By telephone: 020 3835 2900

General or media enquiries

By email: enquiries@problemshared.net

Registered business address

ProblemShared, Teledoctor Ltd (A U.K registered Company. I.D: 10410380), 16 High Holborn, London, United Kingdom, WC1V 6BX