ProblemShared is an online mind and mental health platform, providing a practitioner-led, Care Quality Commission-regulated community of clinicians and experts, working together with individuals and organisations such as NHS trusts and integrated care boards, universities, insurers, and occupational health providers.
ProblemShared provides access to the highest-quality mental healthcare services and neurodevelopmental assessments for autism, attention deficit hyperactivity disorder (ADHD), and specific learning difficulties, as well as post-diagnostic care and support.
ProblemShared has prepared its first Carbon Footprint for the period 1 January 2025 to 31 December 2025 (AY2025), and established Net Zero Targets, including:
*If Scope 1 and 2 emissions arise through a change of activity
The targets align with NHS England and NHS Scotland's net-zero targets for carbon emissions, aiming to achieve net zero by 2040 for emissions within direct control (Scopes 1 and 2) and by 2045 for emissions that can be influenced (Scope 3 value chain).
These targets are more ambitious than the UK Government's statutory target (Climate Change Act 2008) to achieve Net Zero across the UK by 2050.
ProblemShared Net Zero 2045 commitment sits within the organisation's corporate sustainability programme, building on prioritised material issues to embed sustainability actions and metrics across operations.
ProblemShared has developed a carbon footprint procedure and established internal processes to ensure consistent data collection and verification, supporting the preparation of an annual carbon footprint to assess progress.
A Governance framework for sustainability initiatives, including lines of accountability for delivering progress towards Net Zero targets, has been established.
The Senior Leadership Team (SLT) have ultimate responsibility and oversight for driving progress towards Net Zero.
Baseline emissions are the greenhouse gas emissions recorded prior to the introduction of any strategies to reduce emissions. Baseline emissions are the reference point against which emissions reduction can be measured.
ProblemShared has prepared a carbon footprint in line with the GHG Protocol standards for Scopes 1, 2 and 3 reporting, covering the material Scope 3 categories identified in PPN006 and the GHG Protocol Standard. The operational boundary covers all company activities.
Additional details relating to the baseline emissions calculations:
Annual Year, January-December 2025, is the first carbon footprint prepared by ProblemShared covering activity across the year.
Baseline year emissions:
Scope 1: ProblemShared does not occupy any office space or have any company vehicles. As a fully online service provider, all staff work from home. The impact of home working has been included in the Scope 3 calculation.
Scope 2: ProblemShared does not occupy any office space. As a fully online service provider, all staff work from home. The impact of home working has been included in the Scope 3 calculation.
Scope 3: ProblemShared has calculated their scope 3 footprint based on an assessment of material categories in line with the GHG Protocol Guidance, and guidance set out in PPN006 for supplier reporting.
The following material categories of emissions are included in the Scope 3 calculation:
Categories identified in PPN006 that are not material to ProblemShared operations are:
Transportation and distribution of products purchased by the reporting company in the reporting year between a company's tier 1 suppliers and its own operations.
ProblemShared has established the following carbon reduction targets:
Currently, targets are absolute emission reduction; however, introducing KPI's will be reviewed annually to reflect operations.
To progress toward net zero, ProblemShared has adopted the following carbon-reduction targets using SBTi Corporate Near-Term and Corporate Net Zero (Long Term) tools.
Base Year Total 2025: 1,142.22 tCO₂e
Near Term Target 2036: 374.6 tCO₂ — 67.2% reduction — 1.5°C climate scenario aligned with a 1.5-degree temperature goal (Reference: SBTi Corporate Near-Term Tool)
Long Term Target 2045: 114.22 tCO₂ — 90% reduction — 1.5°C climate scenario aligned with a 1.5-degree temperature goal (Reference: SBTi Corporate Long-Term Tool)
The following initiatives have been completed to facilitate the establishment of a baseline Carbon Footprint and Net Zero target(s), and to prepare a Carbon Reduction Plan.
A Governance structure has been established to support the programme's development, with a representative group of company stakeholders meeting regularly to review progress and support delivery, including embedding sustainability initiatives across the organisation.
To support the preparation of an annual carbon footprint, ProblemShared has prepared an operational carbon footprint procedure to ensure consistency in the annual collected data, identify key stakeholders, and establish internal processes to ensure the calculation methodology is based on the best available data.
The procedure has facilitated the establishment of internal processes to improve accuracy in future reporting, including engaging with priority suppliers and stakeholders to obtain accurate supply chain data and to format business travel data.
The Carbon Footprint Procedure sets out the timeline for annual data collection and review. At least annually, the SLT will review progress against the carbon reduction plan, supported by a regular cadence of governance meetings to deliver measurable activities that reduce ProblemShared's carbon impact.
Preparing the baseline carbon footprint for AY2025 has facilitated engagement with internal stakeholders and established an internal process to work towards more accurate data, enabling considered procurement and business travel decisions to be monitored and measured.
ProblemShared will report progress annually, with carbon-reduction measures ongoing throughout any contract delivery.
In Q1 2026 (January – March), ProblemShared has established:
The company is committed to achieving Net Zero emissions by 2045 for all emissions it can influence (value chain) and (if Scope 1 and 2 emissions arise through a change of activity), Net Zero 2040 for Scope 1 and 2.
ProblemShared has modelled a pathway to Net Zero 2045 using the SBTi near-term and corporate Net Zero (long-term) tools and prepared a suite of actions reflecting high-impact areas to begin the journey to Net Zero, set out in the next section.
The target aligns with NHS England and NHS Scotland's net-zero targets for carbon emissions, aiming to achieve net zero by 2040 for emissions within direct control (Scopes 1 and 2) and by 2045 for emissions they can influence (Scope 3). These targets are ahead of the UK Government statutory target (Climate Change Act 2008) to achieve Net Zero across the UK by 2050.
NHS Wales has recently updated their Carbon Strategy Decarbonisation Strategic Delivery Plan 2025-2030 with the following ambition around procurement and supply chain:
ProblemShared has calculated its first baseline Carbon Footprint for AY2025. Despite the organisation being at the start of their Net Zero journey, they already have several initiatives in place to minimise their Carbon impact, for example:
ProblemShared has developed an initial 3-year emission-reduction action plan for 2026 – 2029 to achieve carbon-reduction targets in line with the SBTi Near-term target of a 67.2% reduction in emissions by 2036.
This Carbon Reduction Plan has been completed in accordance with PPN 006 and the associated guidance and reporting standard for Carbon Reduction Plans.
Emissions have been reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard, using the appropriate government emission conversion factors for greenhouse gas company reporting.
Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements (where required), and the required subset of Scope 3 emissions has been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard.
This Carbon Reduction Plan has been reviewed and approved by the Board of Directors.
Signed on behalf of ProblemShared:
By Dr Nicholas Nabarro, CEO
Dated: 25 February 2026