Teledoctor Limited, trading as ProblemShared, is committed to ensuring digital accessibility for people with disabilities and all users of our website. We are actively working to improve the accessibility and usability of our digital services and to ensure compliance with the applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2 AA and the requirements of the Equality Act 2010.
Our Commitment
As a private provider of mental and mind health services to the NHS and private partners, we are committed to ensuring that everyone — including patients, clinicians, and website visitors — can access our website and online content easily and without barriers.
We strive to:
- Design our website so it is usable by the widest possible audience
- Expand compatibility with accessibility enhancements with Userway, which allows:
- Text size, spacing, and alignment adjustments
- Contrast and colour control (dark mode, high contrast, etc.)
- Dyslexia-friendly font toggle
- Screen reader enhancements
- Keyboard navigation support
- Pause animations/motion
- Highlight links and focus elements
- Provide content that is clear, concise, and easy to navigate
- Use inclusive language and accessible layouts across all pages
Technical Standards
Our website has been developed with the following in mind:
- Compliance with WCAG 2.2 AA success criteria where reasonably possible
- Sufficient colour contrast between text and background
- Text alternatives for non-text content (e.g. images and videos)
- Responsive design for use on desktops, tablets, and mobile devices
How We Monitor and Improve Accessibility
We regularly:
- Audit the website using automated tools and manual checks
- Review user feedback and address any issues raised
- Instruct our developers and content creators to follow accessibility best practices
- Make improvements as technology and guidance evolve
Limitations and Known Issues
While we strive to meet the highest accessibility standards, some areas of our website may still present challenges. For example:
- Some older PDF documents may not be fully accessible
- Some third-party applications or embedded content may not fully meet accessibility standards
We are working to improve these areas and appreciate your patience and feedback.
Requesting Information in Accessible Formats
If you require any of our content in an alternative format — such as large print, easy read, audio, or Braille — please contact us at:
help@problemshared.net
We aim to respond to all accessibility-related requests within 10 working days.
Feedback and Reporting Accessibility Issues
If you encounter any accessibility issues on our website or wish to suggest improvements, please contact us:
- Email: help@problemshared.net
- Subject: Accessibility Feedback
Date of Statement: 10 May 2025 Next Review Due: 10 May 2026