Our approach
Our commitment to quality care underpins everything we do.
We provide mind health support that’s safe, effective, evidence-based, and clinically competent. Our community of expert practitioners are here to ensure you and your family feel supported at every stage of your neurodevelopmental or mental health journey.
Our commitment to quality care
Our service is informed by the principles of best practice set by the NHS, known as the 6 C’s: care, compassion, competence, courage, communication, and commitment.
Effective, evidence-based care
We’re registered with the Care Quality Commission (CQC) and follow standards set by the National Institute for Health and Care Excellence (NICE), ensuring you receive the safest, most clinically competent support.
Our in-house Clinical Advisory Group drives innovation, keeping our team at the forefront of industry advancements and ensuring we constantly improve our delivery of care.
Our highly trained, fully accredited clinicians take the time to listen, explain, and guide you through the most appropriate support.
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Collaboration at our core
We bring together a multidisciplinary team of experts who work together to deliver compassionate care for you and your family.
We partner with respected institutions, including the NHS, universities, and insurance providers, to bring effective support to those who need it most.
Regular audits and Continual Professional Development (CPD) for our community ensure we are consistently meeting and exceeding industry benchmarks.
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Neuroinclusive, life-affirming support
Many of our clinicians bring their own lived experience with neurodiversity to their work, offering genuine understanding alongside professional expertise.
We prioritise co-production with the neurodivergent community and draw on leading research in the field.
Our strength-based perspective celebrates neurodiversity while recognising each of our clients’ unique needs.
An attitude of accessibility
Our fully online service enables you to connect with our clinicians quickly and easily, from the comfort of your own home.
Our diverse team of talk therapy practitioners communicate in over 30 languages, including British sign language, ensuring everyone is represented.
Our talk therapy service gives you the ability to select your practitioner based on gender, ethnicity, language, and specialism for a personalised experience.
Keeping you at the centre
We work with you to identify your individual goals, and provide person-centred guidance to meet your needs.
Post-diagnostic care is central to what we do. We believe that support shouldn’t stop once you receive a diagnosis, equipping you with the tools you need to approach life beyond your assessment.
Our goal is to empower you with practical tools and compassionate support, so you can live your life with confidence.
Our services
Online neurodevelopmental assessments
Our team will take the time to understand your unique needs and offer clear guidance throughout the process.
Autism
ADHD
Attention deficit hyperactivity disorder
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SpLD
Specific learning difficulties
Post-diagnostic care
A diagnosis isn't the end of your journey with us. Our post-diagnostic support options are designed to equip you with the tools you need to approach life with confidence. These include:
Psychoeducation group sessions
The prescribing of ADHD medication (where appropriate)
Education Navigation
If you require additional mental health support at any stage of your journey, you can access the ProblemShared talk therapy service directly through our website.
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Talk therapy
Our team of expert mental health practitioners can offer a wide range of therapeutic approaches and will design an individualised plan to help you move forward.
We can carefully match you with a practitioner whose specialism, spoken language, and background are the best fit for you.
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Meet our team
We’re here for you
Our team of expert clinicians includes counsellors, psychologists, psychiatrists, psychotherapists, occupational therapists, speech and language therapists, physicians, nurse prescribers, and pharmacists.
They are all highly qualified, accredited by their relevant professional bodies, and follow the codes of conduct drawn from National Institute for Health and Care Excellence (NICE) guidelines.
Frequently asked questions
Have a question?
You can find answers below to the things we get asked the most.
If you don’t see what you’re looking for, you can find more in our FAQ section.
What is ProblemShared?
ProblemShared was founded to evolve and advance the provision of mind health. We are a community of experienced practitioners and passionate advocates for better access to the highest quality neurodevelopmental and mental health support. By combining the power of tech, data, and clinical excellence, we provide personalised care to better equip individuals and institutions in their mind health journey.
Who does ProblemShared support?
We work in partnership with institutions such as the NHS, insurance companies and universities to deliver safe and accessible NICE-informed therapy, neurodevelopmental assessments and post-diagnostic care for adults, children and young people.
What type of clinicians work at ProblemShared?
Our team of clinicians come from many different professional backgrounds and include nurses, occupational therapists, psychiatrists, psychologists, psychotherapists, paediatricians, social workers, speech and language therapists, and specialist teachers.
They are all highly qualified, accredited by their relevant professional bodies, and follow the codes of conduct drawn from the National Institute for Health and Care Excellence (NICE) guidelines and for SpLD, the SpLD Assessment Standards Committee (SASC).
What if I require accessibility support throughout my journey with ProblemShared?
If you require accessibility support, please reach out to a member of our team explaining the nature of your requirements. We endeavour to make our service as inclusive as possible, and will do everything in our power to ensure you feel confident and comfortable throughout your journey.
Who regulates ProblemShared?
ProblemShared is registered with the CQC. The CQC monitor and inspect health and social care organisations that provide any regulated activity. As such, our neurodevelopmental service is regulated, monitored and inspected by the CQC.
Our clinicians are all members of regulatory bodies and follow best practice guidelines set by those regulatory bodies. Furthermore, they must adhere to a code of conduct drawn from the requirements of professional psychotherapy bodies.
We also hold our counsellors to similar account. They must be members of an accredited industry body, have undergone DBS checks, and are all fully insured.
Are ProblemShared clinicians licensed and insured?
Yes. ProblemShared brings together a network of UK-registered mind health professionals and has a rigorous accreditation checking policy in place to ensure that all of our practitioners are vetted. We are CQC-registered, and our clinical governance framework is the foundation that ensures that our clients are kept safe. As part of this, we ensure that staff who are employed by us in the provision of a regulated activity receive appropriate support, training and professional development, supervision and appraisal as is necessary to enable them to carry out the duties they are employed to perform.
ProblemShared only uses psychiatrists, paediatricians and cardiologists who currently hold or have held consultant posts with the NHS. They must be on the General Medical Council (GMC)’s specialist register, and be fully insured. All healthcare professionals employed by ProblemShared are registered with their prospective regulatory professional bodies such as NMC and HCPC and SASC.
We also hold our counsellors to similar account. They must be members of an accredited industry body, have undergone DBS checks, and be fully insured.