Welcome!

Get the neurodevelopmental support that you or your family member need.

ProblemShared is an online mind health platform working with AXA Health to deliver robust clinical neurodevelopmental assessments and support.

If you have not yet been referred, please speak to your AXA membership team.

Users

Our services for adults and children

Neurodevelopmental assessments

We offer diagnostic assessments for Autism, Attention Deficit Hyperactivity Disorder (ADHD) and Specific Learning Differences (SpLD) including Dyslexia, Dyscalculia, Dysgraphia.

The process involves some pre-assessment forms and an online interview consultation with our expert clinicians.

ADHD medication

After a positive diagnosis, if you choose to try medication, you will have frequent reviews with a team of expert ADHD nurses who will look at your specific care and prescribing needs.

Psychoeducation

Group sessions for individuals and families following diagnosis of ADHD or Autism to better understand what it means to be neurodivergent and live with the condition.

Education navigator

Sessions with an education expert who can provide information on accessing local support.

Talk therapy

We can match individuals and families, with and without a diagnosis, to an appropriate practitioner for online talk therapy services in over 30 languages.

How it works

1

Complete your enrolment

The AXA membership team has started your enrolment. We’ll need a little more information from you, and some required documents uploaded.

How it Works - Empower
2

Initial Needs Assessment

Talk to one of our highly experienced neurodevelopmental clinicians who will help direct you to the most appropriate starting point.

Key partner benefits
3

Assessments or Treatment

We’ll set up the sessions you need and get you started on your journey with us.

Assessment Interview

Testimonials

The power of digital technology to conduct remote neurodevelopmental assessments has enabled more families than ever to access a service from the safety and comfort of their home.
I have multiple diagnoses for mental health – the counsellor understood this and took it into account during my sessions. Accessibility outside normal hours was brilliant. Definitely considered leaving/deferring [from university] without the mental support received.
Student
I just wanted to say a big thank you to all of the team at Problem Shared for their time and dedication [in] helping my son T with his assessments. It will make a massive difference to him and us as his family.
Parent, Autism assessment
I just wanted to say thank you for being so kind and understanding! It really helped the assessment not be as scary as I expected it to be. I also wanted to say it was important to me to hear you talk and be aware about how common it is for woman to be undiagnosed and I think it is so great that you are a part of changing that!
Adult, Autism assessment

Complete your enrolment today

Get started today by completing your enrolment process and booking a video call with one of our highly experienced team.

Frequently asked questions

What is ProblemShared?
What does ProblemShared do?
Does ProblemShared offer face-to-face consultation?
Is ProblemShared part of the NHS?
What type of clinicians work at ProblemShared?
Are ProblemShared clinicians licensed and insured?
How does ProblemShared protect my privacy?
Who regulates ProblemShared?
Does ProblemShared record online sessions?
What is covered in my AXA benefit?
What happens in an Initial Needs Assessment and who should be present?
Is there anyone for whom the Neurodiversity Assessment and Support service is not suitable?
What if I require accessibility support throughout my journey?
Can I access the ProblemShared psychoeducation groups?
What happens in the psychoeducation groups?
Who can attend the psychoeducation groups?
What is included in the education navigator service?
What is included in the talk therapy service?
What are the technology requirements to access the service?
Are there any other requirements to access the service?
It's an emergency, what should I do?
If I have already received a private diagnosis, can I make use of post-diagnostic support straight away (e.g. the education navigator service), or would I need to go through the whole process with ProblemShared from the beginning?
How do I complete enrolment?
My AXA Health cover is expiring, can I continue and pay privately?
I am having issues downloading my forms, what should I do?
I am currently on a wait list via the NHS for an assessment, should I cancel that and start the process via AXA Health instead?
I would like to be able to use this benefit for my family member who isn’t currently enrolled under my company's AXA Health scheme. When and how can I add them?
Is the AXA Health assessment accepted by local authorities and schools?
How do I provide feedback?
What types of photo ID are accepted as part of my registration?
Can you summarise what the assessment journey will look like?
How long does the whole process take?
Why is my Initial Needs Assessment only 45 minutes long, when a full diagnosis typically takes far longer, even up to 3 hours?
When will I receive the results of my assessment?
What happens after my assessment?
Is a GP referral really necessary to access the service?
Is there any information I can access while I’m waiting for my assessment?
If I want to double check when my appointments are, where can I check this information?
What happens if following the Initial Needs Assessment, or the assessment itself, I don’t receive a diagnosis of neurodiversity?
What if the Initial Needs Assessment shows I may have more than one neurodevelopmental condition?
What if I require medication after my ADHD assessment?
What is titration?
How long will the process of titration last?
I want to understand the process of titration and accessing ADHD medication through ProblemShared in greater depth.
What medications are used to treat ADHD?
Does medication always work?
Why can my GP not carry out titration?
What happens once titration is completed and I am stabilised on my medication?
What is shared care?
What if my GP rejects the shared care request?
Is the cost of ADHD medication included in my AXA Health policy?
What if my AXA Health policy ends while I am still being titrated or using the ProblemShared medication service?
Are you able to prescribe medication during the global shortage?
What is an informant?
How does the process work?
Who should I choose to be my informant?
What if I don't have a suitable informant?
I have been asked to be an informant for someone's assessment. Do you have any advice for me?
Can you explain the bounds of confidentiality of the Informant Questionnaire once it has been submitted to ProblemShared?
Will the information I provide in the Informant Questionnaire be shared with my child during their assessment?
What if I require accessibility support as an informant?
Can I get a Children and Young People (CYP) autism diagnosis if I live in Northern Ireland?
If I live in Northern Ireland and have already received an online autism diagnosis from ProblemShared, is it still valid?
Can I get an adult online autism assessment from ProblemShared if I live in Northern Ireland?
Can I get an online ADHD assessment with ProblemShared for my child if I live in Northern Ireland?
Can I get an adult (18yrs+) online ADHD assessment from ProblemShared if I live in Northern Ireland?
Why are ProblemShared still conducting ADHD assessments for adults and CYP who live in Northern Ireland?
Can I get a Specific Learning Differences (SpLD) assessment if I live in Northern Ireland?
Can I get a Children and Young People (CYP) autism diagnosis if I live in Northern Ireland?
If I live in Northern Ireland and have already received an online autism diagnosis from ProblemShared, is it still valid?
Can I get an adult online autism assessment from ProblemShared if I live in Northern Ireland?
Can I get an online ADHD assessment with ProblemShared for my child if I live in Northern Ireland?
Can I get an adult (18yrs+) online ADHD assessment from ProblemShared if I live in Northern Ireland?
Why are ProblemShared still conducting ADHD assessments for adults and CYP who live in Northern Ireland?
Can I get a Specific Learning Differences (SpLD) assessment if I live in Northern Ireland?
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