Welcome!

Get the neurodevelopmental support that you or your family member need.

ProblemShared is an online mind health platform working with AXA Health to deliver robust clinical neurodevelopmental assessments and support.

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If you have not yet been referred, please speak to your AXA membership team.

Our services for adults and children

Neurodevelopmental assessments

We offer diagnostic assessments for Autism, Attention Deficit Hyperactivity Disorder (ADHD) and Specific Learning Differences (SpLD) including Dyslexia, Dyscalculia, Dysgraphia.

The process involves some pre-assessment forms and an online interview consultation with our expert clinicians.

ADHD medication

After a positive diagnosis, if you choose to try medication, you will have frequent reviews with a team of expert ADHD nurses who will look at your specific care and prescribing needs.

Psychoeducation

Group sessions for individuals and families following diagnosis of ADHD or Autism to better understand what it means to be neurodivergent and live with the condition.

Education navigator

Sessions with an education expert who can provide information on accessing local support.

Talk therapy

We can match individuals and families, with and without a diagnosis, to an appropriate practitioner for online talk therapy services in over 30 languages.

How it works

Complete your enrolment

The AXA membership team has started your enrolment. We’ll need a little more information from you, and some required documents uploaded.

Initial Needs Assessment

Talk to one of our highly experienced neurodevelopmental clinicians who will help direct you to the most appropriate starting point.

Assessments or Treatment

We’ll set up the sessions you need and get you started on your journey with us.

Testimonials

The power of digital technology to conduct remote neurodevelopmental assessments has enabled more families than ever to access a service from the safety and comfort of their home.

I have multiple diagnoses for mental health – the counsellor understood this and took it into account during my sessions. Accessibility outside normal hours was brilliant. Definitely considered leaving/deferring [from university] without the mental support received.

Student

I just wanted to say a big thank you to all of the team at Problem Shared for their time and dedication [in] helping my son T with his assessments. It will make a massive difference to him and us as his family.

Parent, Autism assessment

I just wanted to say thank you for being so kind and understanding! It really helped the assessment not be as scary as I expected it to be. I also wanted to say it was important to me to hear you talk and be aware about how common it is for woman to be undiagnosed and I think it is so great that you are a part of changing that!

Adult, Autism assessment

Complete your enrolment today

Get started today by completing your enrolment process and booking a video call with one of our highly experienced team.

Continue enrolment

Frequently asked questions

ProblemShared is a fully online mind healthcare provider, and does not offer any in-person appointments. If any of the following statements apply to you, you or your child are not suitable for an online assessment at this time, and should speak to your GP about accessing face-to-face care that better meets your needs.

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You are below the age 7 years old.

You are non-verbal and/or selectively mute.

You are unable to communicate at conversational level in English. For SpLD assessments, it is also a requirement to be able to communicate in written English.

You have a significant intellectual impairment/ disability or severe development delay or an intellectual disability (IQ below 70).

You have a significant visual or hearing impairment which means you are unable to access online assessments for SpLD and autism. In certain cases, we are able to support clients for ADHD assessments and appointments.

You are currently psychotic, or have recently experienced a psychotic episode (within 3 months).

You are currently deemed to pose a risk to yourself or others, have a plan or have acted to end your life in the past 3 months and/or are actively engaged in self harming behaviour.

You are currently awaiting an appointment or receiving treatment for an active eating disorder or have been discharged within the last 6 months from a specialist eating disorder clinic.

Your drug and/or alcohol use is having a significant impact on your daily life or you are currently receiving active treatment for substance addiction.

You have had an acquired or traumatic head injury, brain surgery/neurosurgery or have a neurological condition which has impacted on your cognitive function, which requires additional assessments that are not currently provided by ProblemShared.

You have previously been assessed by the NHS for ADHD or autism and are seeking a second opinion assessment. When a private assessment has previously taken place, a second assessment review or full re-assessment can be offered.

You are currently serving a prison sentence, are on probation or temporary release.

You are undergoing a Safeguarding Investigation, have a child protection plan in place or are involved in an ongoing police or criminal investigation and cannot be seen until it has been concluded.

You are currently detained in a hospital under the Mental Health Act 1983, or under a Community Treatment Order.

You serve in the armed forces.

You do not have access to a laptop or computer (please note that a laptop or desktop computer which is at least 15” in size is required for SpLD assessments). For autism and ADHD assessments, a tablet which is at least 10” and can be propped up to be used hands-free can also be used to access our service, but handheld devices such as mobile phones cannot.

You do not have access to an internet connection in a private place.

You or your child are not willing to conduct the assessment with your camera turned on for the duration of the assessment.

You are not willing to confirm their identification in an online video call.

You are not willing to provide the contact details for your UK based NHS GP. 