Education Navigation
A specialist teaching and advisory programme for neurodivergent children and young people
At ProblemShared, we understand the challenges that neurodivergent children and young people can face in traditional educational settings.
Our Education Navigation service is designed to support neurodivergent students beyond their diagnosis, helping them to thrive in their education journey.
Please note that access to Education Navigation through ProblemShared is subject to clinical assessment, a GP referral, and approval by your NHS provider, insurer, or university health service.
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What are the benefits of the Education Navigation service?
We offer personalised, strength-based recommendations for students diagnosed with autism, ADHD, and other learning differences through ProblemShared.
Our goal is to help integrate the recommendations made during your child’s assessment into their education setting.
We can support your child whether they are in school, college, university, or are home-schooled.
Our team consists of highly specialised Special Educational Needs and Disabilities Coordinators (SENCOs) who understand the complexities of the education system.
We will collaborate with your child’s place of learning, working together to build their confidence, unlock their potential, and create pathways for long-term success.
What does the Education Navigation service include?
A specialist consultation with a qualified teacher or Special Educational Needs and Disabilities Coordinators (SENCO).
A comprehensive written report detailing personalised recommendations and resources to enhance your child’s learning experience.
Support for parents or caregivers, including assistance with how to implement your child’s support plan.
Collaboration with the school, college, or university to ensure your child's voice is heard.
What can I expect from the Education Navigation process?
Watch our video
Understand how we work with your child's education provider to optimise their learning experience.
With you every step of the way
Before your online consultation
If you like, you can request an optional 15-minute introductory call with one of our team. They will take you through the process and answer any questions you may have at this stage.
Before we can enrol you, you and your child will need to complete a few forms. These forms help your advisor to access important context about your child’s learning experience.
During your online consultation
Once your forms are submitted, your appointed advisor will meet with you, or you and your child, to better understand their diagnosis and any current educational challenges.
They will explore the effect of any steps that may have already been taken to improve the experience, and what needs to happen next.
After your online consultation
Next, your advisor will engage with your child’s education provider, either in an online meeting or through a comprehensive questionnaire, to work out a support plan for your child.
A written report including recommendations, resources, and next steps is then shared with you within 28 days of your consultation.
Who runs the ProblemShared Education Navigation service?
Our team consists of fully qualified SENCOs and specialist teachers with years of experience supporting neurodivergent students in a range of educational settings, including mainstream, private, special, pupil referral unit (PRU) and enhanced provision.
The role of our advisors is to optimise educational environments to best suit the needs of your child. They work in partnership with schools and educators to understand what support is achievable given their staff or budget constraints, offering bespoke and expert guidance to create the best possible environment for your child to thrive.
Who is eligible to access the Education Navigation service?
Clients aged 7 to 19 years old, as well as higher education students up to the age of 22, can access the ProblemShared Education Navigation service, as long as they are not in full-time employment.
Our service is available to those attending private or public schools, colleges, universities, and those who are home-schooled.
Importantly, the service isn’t solely aimed at those facing profound challenges; even those seeking small optimisations in their educational experience are eligible.
Who are ProblemShared?
Expert advice you and your child can trust
ProblemShared was founded to provide better access to mind health services over a convenient and secure online platform. We offer a completely digital service that allows anyone in the UK with an internet connection to access exceptional mind health support.
Leading the way in mind health
Our assessments are strength-based and person-centred.
We’re the only provider to offer a neurodevelopmental service that includes tailored post-diagnostic care.
Our unique psychoeducation group sessions are a space for you and your family to better understand your diagnosis and receive ongoing support.
Our highly trained, accredited clinicians can prescribe medication where appropriate.
We’re fully online, meaning you can access our service from the comfort of your home.
Trusted partners
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We’re regulated
ProblemShared is registered with the
Care Quality Commission (CQC), which means our neurodevelopmental service is regularly monitored, inspected, and held to high standards.
The CQC ensures that healthcare providers like us are delivering safe, effective services, so you can feel confident you're in good hands.
Certified practitioners
Our clinical teams are experienced, registered professionals who belong to professional regulatory bodies. They follow best practice guidelines and a strict code of conduct to ensure you receive high quality support.
Frequently asked questions
Anything you’d like to ask?
We’re here to help you find the right support for you and your family.
What is the Education Navigation service?
The ProblemShared Education Navigation service supports neurodivergent students, their families, and their educational settings by providing tailored recommendations to enhance their learning experience.
Can you summarise the Education Navigation service?
Our service includes an optional introductory call, a consultation with your appointed Education Navigator, engagement with your child’s educational provider, and a comprehensive written report with personalised recommendations for enhancing your child’s learning experience.
How do I start the Education Navigation process?
You can start by completing our consent forms and One Page Profile, followed by a meeting with your appointed Education Navigator.
Who needs to attend the session with the Education Navigator?
Child-age clients are not expected to attend this session, but we do request that their parent or caregiver brings their completed One Page Profile to the meeting to ensure that their child’s voice is represented.
If adolescents or young adults prefer to attend their appointment alone, we ask that a parent remains nearby, as your Education Navigator will need to seek their parental viewpoint as well.
Further reading
Education Navigation support articles
Explore a range of supportive resources and guides to help you on your mind health journey.
