Right to Choose (England)
Here, you can learn more about our digital referral process, suitability criteria, waitlist, shared care policy, and risk information.
Your patient needs to complete a self-report form that you will submit on their behalf to us as part of the referral process. The self-report form can be completed in one of two ways:
Your patient provides you with a completed self-report form.
You or your support team can then upload it within our digital referral process.
You wish to refer a patient but they have no self-report form.
You can complete the digital self-report form with your patient during an appointment, or capture the results on paper and then upload them.
Completing the self-report form can take up to 10 minutes, so it may not be possible to finish it within an appointment slot. Therefore, you are welcome to begin the process with your patient, and if time runs out, retain the information and complete it later.
If you have any specific questions or concerns, you can email us at:
help@problemshared.net or call us on 0203 835 2900
Follow the steps below to refer a patient to our service
Your patient presents their completed self-report form to you.
They ask to be referred to ProblemShared for an online assessment.
Check that your patient meets the suitability criteria for our service.
Complete our referral process.
You will receive email confirmation that we have received your referral.
We will then ask your patient to provide us with some important enrolment information.
Our clinical team will review the referral.
If accepted, your patient will be asked to complete some pre-assessment forms.
When they have done so, they will join our wait list.
We will communicate with you and your patient throughout the entire journey to assessment.
If your patient fails to respond to our communications, or is not accepted into our service for any reason, we will notify you by email.
You can find answers below to the things we get asked the most.
If you don’t see what you’re looking for, you can find more in our FAQ section.
We provide a gold-standard digital platform, are fully GDPR-compliant, committed to data protection, and our IT systems are fully Cyber Essentials accredited (cert. c8c44ea1-273c-48e8-8906-13e3a63fde84). ProblemShared is also registered with the ICO, number: ZB567803.
ProblemShared meets the standards of the NHS Data Security and Protection Toolkit (“DSPT”) at: https://www.dsptoolkit.nhs.uk/OrganisationSearch/P6O4T.
Data is uploaded to our online Right to Choose referral portal using an encrypted connection from your computer to our servers, ensuring that your information is securely transmitted. Once received, your data is securely stored using advanced security measures and industry best practices. In addition to adhering to industry best practices in all our development processes, we conduct thorough security tests twice a year. These tests are complemented by automatic daily testing to identify and mitigate any potential vulnerabilities promptly.
No. As a responsible healthcare provider, ProblemShared has a duty to protect NHS money and therefore we cannot assess individuals under Right to Choose for a condition for which they have an existing NHS diagnosis.
However, ProblemShared can assess individuals under Right to Choose who have an existing private diagnosis.
As a responsible healthcare provider, we cannot accept patients into our service who do not meet our suitability criteria. ProblemShared carry out our assessments online.
ProblemShared provides robust online assessments which are a convenient and accessible option for many people. However, an online environment is not always the best approach for everyone. ProblemShared states that an online neurodevelopmental clinical assessment or intervention is not suitable if the person wishing to access the service meets any of the following criteria:
Do you declare that you have read our suitability criteria and that your patient is suitable for our service?