Your patient provides you with a completed self-report form
You or your support team can then upload it within our digital referral process
You wish to refer a patient but they have no self-report form.
You can complete the digital self-report form with your patient during an appointment, or capture the results on paper and then upload them. Download the form here.
Completing the self-report form can take up to 10 minutes, so it may not be possible to finish it within an appointment slot - therefore, you are welcome to begin the process with your patient, and if time runs out, retain the information and complete it later
You will receive email confirmation that we have received your referral
We will then ask your patient to provide us with some important enrolment information
The referral is reviewed
Our clinical team will review the referral
If accepted, your patient will be asked to complete some pre-assessment forms
When they have done so, they will join our wait list
We provide ongoing care
We will communicate with you and your patient throughout the entire journey to assessment
If your patient fails to respond to our communications, or is not accepted into our service for any reason, we will notify you by email.
Here’s what our clients have to say
Patient suitablility for our service
As a responsible healthcare provider, we cannot accept patients into our service who do not meet our suitability criteria. ProblemShared carry out our assessments online.
Please read each drop-down carefully and ensure each one before declaring eligibility
We feel your patient will be better off being referred for face-to-face support if:
They are non-verbal and/or selectively mute
They are not fluent in English
They have a diagnosis of global development delay or a diagnosed learning disability
They are currently receiving treatment for an active eating disorder, and/or in active family-based therapy or eating disorder therapy
They are a person who is looked after, or under the guardianship of social care
They are currently receiving treatment for addiction
They have experienced a current, or recently (within 3 months) resolved, psychotic episode
They have a significant visual or hearing impairment
They are undergoing safeguarding investigations
They currently have high levels of risk in terms of their behaviour and mental health
They require emergency treatment
They’ve already received care or treatment for the neurodevelopmental condition for which they are seeking an assessment
They're detained in a hospital under the Mental Health Act 1983
They are seeking a second opinion assessment, and have already been assessed for autism within the last year (this does not apply to assessment for ADHD)
They do not have access to a laptop or computer (please note that an iPad which is at least 10” in size and can be propped up to be used handsfree can also be used to access our service, but handheld devices such as mobile phones cannot)
They do not have access to internet connection in a private place
They or their child are not willing to conduct the assessment with their camera turned on for the duration of the assessment
They’re currently serving a prison sentence, or are on temporary release
They serve in the armed forces
They have had a head injury or brain surgery
I am unable to look after my self-care needs, or the needs of my dependants (e.g., washing, feeding, not taking prescribed medications).
Once your patient has been accepted into our service, they will receive an email within 24 hours inviting them to register as a client with ProblemShared.
Your patient will then be asked to complete some pre-assessment forms, and when they have done this, your patient will be added to our wait list.
Your patient will have access to a dashboard that will provide them with up to date information about wait list times, as well as guides relating to the assessment process.
We will maintain contact with your patient every 12 weeks while they are on our wait list. We will ask the patient to update us directly if their risk profile changes.
If your patient’s risk profile does change and this change precludes us from providing them with an assessment, we will refer them back to your care.
We will not be in more frequent contact with your patient and, as such, we ask that you please continue to provide care for your patient on such basis as you consider is required, in addition to our own care.