What care does ProblemShared provide through Right to Choose?

March 15, 2024
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The journey to getting an autism or ADHD assessment can be long and stressful. But, as an NHS Right to Choose provider, ProblemShared makes the whole process accessible and affirming.

We currently provide the following services through the NHS Right to Choose scheme:


  • ADHD assessments for adults and children
  • ADHD psychoeducation workshops
  • Medication (where appropriate)


  • Autism assessments for adults and children
  • Autism psychoeducation workshops
  • Ongoing post-diagnostic care

What is the NHS Right to Choose scheme?

If you are registered with a GP surgery in England and are referred by your GP for specialist healthcare, including neurodevelopmental assessments (such as for autism or ADHD), you have the legal right to select the support provider that best meets your individual needs.

This is known as your right to choose. It means you can decide which organisation will oversee your care, as long as they are located in England and are fully qualified. The scheme allows the NHS to better manage its wait lists and means you can access support faster, and at no cost to yourself. You can follow this link to read more about it on the NHS website.

Right to Choose with ProblemShared

If you suspect that you or your child might have autism or ADHD, ProblemShared offers assessment, diagnosis, medication, and post-diagnostic support to clients who come into our care through the NHS Right to Choose scheme.  

We are currently one of the UK’s largest providers of neurodevelopmental assessment and support services. We are a qualified NHS provider, CQC-registered, and operate short wait lists, ensuring you get access to the support you need quickly and efficiently.

Let’s take a look at each part of our service in more depth, so you know exactly what to expect.

Neurodevelopmental assessment & diagnosis

  • Once we have accepted your referral into our service, and you have provided us with some important pre-assessment information, we will move you onto our wait list for an assessment.
  • After the duration of our wait list has elapsed, we will notify you of the date of your assessment and the time of each session.
  • Your assessment will consist of several sessions over the same day, with both yourself and your informant(s), overseen by our clinical team.
  • You will be given the outcome of your assessment during the final session of the day. We will send you a full assessment report no later than 4 weeks after this.

ADHD medication

If you receive a diagnosis for ADHD, we will offer you the option of exploring the use of medication as a treatment. Our specialist nurse practitioners can prescribe medication where appropriate, which can then be dispensed by your local pharmacy. We will also work with you to alter the dosage of your medications based on how you respond to the medication – a process known as titration.

Post-diagnostic support

Our care for our clients extends beyond diagnosis. We offer unique psychoeducation sessions, which are a space for you to better understand your diagnosis with our clinical team.

Suitability criteria

Our assessment process is carried out entirely remotely. We feel you will be better off being referred by your GP for a face-to-face assessment if:

  • You are non-verbal and/or selectively mute
  • You are not fluent in English
  • You have a diagnosis of global development delay or a diagnosed intellectual disability (IQ below 70)
  • You are currently receiving treatment for an active eating disorder, and/or in active family-based therapy or eating disorder therapy
  • You are a person who is looked after, or under the guardianship of a local authority
  • You are currently receiving treatment for drug or alcohol addiction
  • You have experienced a current, or recently (within 3 months) resolved, psychotic episode
  • You have a significant visual or hearing impairment
  • You are undergoing safeguarding investigations
  • You currently have high levels of risk in terms of your behaviour and mental health
  • You require emergency treatment
  • You have already received care or treatment for the neurodevelopmental condition for which you are seeking an assessment
  • You are detained in a hospital under the Mental Health Act 1983, or on a Community Treatment order
  • You are seeking a second opinion assessment, and have already been assessed for autism within the last year (this does not apply to assessment for ADHD)
  • You do not have access to a laptop or computer (please note that an iPad which is at least 10” in size and can be propped up to be used handsfree can also be used to access our service, but handheld devices such as mobile phones cannot)
  • You do not have access to an internet connection in a private place
  • You or your child are not willing to conduct the assessment with your camera turned on for the duration of the assessment
  • You are currently serving a prison sentence, or are on temporary release
  • You serve in the armed forces
  • You have had a head injury, brain surgery, or have a neurological condition that has left you with significant cognitive impairments
  • You are unable to look after your self-care needs, or the needs of your dependants (e.g., washing, feeding, not taking prescribed medications)

Our quality care

ProblemShared is a community of people who care. Our standards of excellence are at the core of everything we do.

  • Our assessments are strength-based and person-centred
  • We’re the only provider to offer a neurodevelopmental service that includes post-diagnostic care
  • Our clinicians are certified experts, and include occupational therapists, speech and language therapists, nurses, clinical psychologist and psychiatrists
  • Our neurodevelopmental team are all highly qualified, accredited by their relevant professional bodies, and follow the codes of conduct drawn from National Institute for Health and Care Excellence (NICE) guidelines
  • ProblemShared is regulated by the CQC, meaning we are held to the highest standards of care

Need more information?

If you have any questions about Right to Choose, referral, or the assessment process in general, you can head to the support resources section of our homepage, or explore our FAQs.

Approved by ProblemShared clinician:

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