We’re all wired differently. Around one in seven people in the UK are thought to be neurodivergent, but it can be difficult and time-consuming to gain an assessment and access support.

If you think that you, or a family member aged seven or over, could benefit from an assessment for autism, ADHD, dyslexia, dysgraphia or dyscalculia, our neurodiversity service is here to help you take that first step.


How it works

You must have a referral from a GP for the assessment or service you are trying to access. You will be asked to upload a GP referral letter during your enrolment into the service.

Get a GP referral

Next you will need to click 'start your referral' on this page and complete your initial referral. Once your referral has been submitted, a member of the AXA Health team will be in touch via telephone or secure messaging to confirm whether or not you are authorised to proceed.

Complete your initial referral

If your referral has been authorised by AXA Health, you will need to enrol with ProblemShared. This process involves you providing some key information.

Enrol with ProblemShared

Together with ProblemShared, we can offer you and eligible family members aged seven or over an initial needs assessment. During this session a clinician will discern whether a full assessment is needed, and offer early care and support where appropriate.

Initial needs assessment

Where deemed appropriate, and guided by ProblemShared, your journey can now begin. You will be contacted by ProblemShared to arrange further assessments or treatment.

Your journey

Tech support

To be able to access this service you must have:

  • An email account
  • A computer
  • A stable internet connection

Eligibility for neurodiversity benefit

The benefit is available for the following neurodivergent conditions when you are referred by your GP for suspected: autism, attention deficit hyperactivity disorder (ADHD) and the following learning differences: dyslexia, dysgraphia and dyscalculia.

The referral can be from any GP. However, some online GPs are not able to support ongoing prescriptions, so you may wish to speak to your practice GP.

Ongoing medication support

After initial ADHD medication support, a request can be made to transfer ongoing care to your GP under a shared care arrangement for ongoing management and prescriptions. It is important to note that some GPs do not support ongoing prescriptions under a shared care agreement, which means that you may incur ongoing private medication costs. Alternatively, you can self-pay through ProblemShared to receive ongoing medication reviews and prescriptions.

What people say about ProblemShared

ProblemShared helped switch a light on after decades of feeling different – my practitioner was approachable, knowledgeable and professional – making me feel at ease throughout the entire process.
AXA client
I have multiple diagnoses for mental health – the counsellor understood this and took it into account during my sessions. Accessibility outside normal hours was brilliant. Definitely considered leaving/deferring [from university] without the mental support received.
I just wanted to say a big thank you to all of the team at Problem Shared for their time and dedication [in] helping my son T with his assessments. It will make a massive difference to him and us as his family.
Parent, autism assessment
I just wanted to say thank you for being so kind and understanding! It really helped the assessment not be as scary as I expected it to be. I also wanted to say it was important to me to hear you talk and be aware about how common it is for woman to be undiagnosed and I think it is so great that you are a part of changing that!
Adult, autism assessment

Frequently asked questions

What happens next?
How long before I can get an appointment?
What conditions can I get support for?
What is available through this service?
Can I use the service to renew my prescription for ADHD medication?
Can I use the service if I’ve previously been diagnosed with ADHD but never had medication?
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