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Our Vision

We work on a best practice foundation. We are licensed by the Care Quality Commission, the national health regulatory body for England, Wales and Northern Ireland and by Health Improvement Scotland. Our network of professionals are highly trained, registered with a suitable professional body and vetted by us.

We also insist on further standards that accord with our approach to practice. Everyone in our network is known to us personally and is experienced and comfortable in the online space. We also have many professionals fluent in foreign languages and at ease in different cultural settings.

Our technology is highly secure. It is also reliable and easy to use.

Our vision is not only to reach out and help individuals seeking help. We also work with universities, therapy practices, and wider businesses as a trusted partner to help broaden access to mental health services for their students, clients, and employees.

Our Standards

As a starting point, all our practitioners are highly trained, registered with a suitable professional body and vetted by us. They must also all have passed a recent Disclosure and Barring check. We go further, insisting on the additional criteria below:

To join our team, they must:

  • Have been in independent practice for at least 2 years.
  • Be paid-up members of the BPS, BACP or another recognised accrediting body
  • Provide two professional references
  • Complete our in-house online therapy training
  • For those practitioners who are seeing our University clients, they must also have successfully completed further specific training modules

To join our team, they must:

  • Have held or currently hold a substantive NHS consultant post
  • Be on the specialist register at the GMC, be in good standing with the Royal College of Psychiatrists
  • Provide two references from currently practicing Consultant Psychiatrists
  • In-house telemedicine training as having undergone training in the following:
    • Information Governance
    • Lone Worker
    • Mental Capacity Act 2005/2007
    • Complaints Handling
    • Preventing Radicalisation Mental Health Level 3
    • Adult Safeguarding
    • Equality and Diversity
    • Whistleblowing
    • Communication
    • Consent
    • Duty of Care
    • Promoting Person, Your Health Career
    • GDPR