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Inclusive interviews: best practice

How to make your hiring processes more neuroaffirming.

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One of the biggest barriers for neurodivergent people entering the workforce is non-inclusive interviews.Interviews typically place an emphasis on conversational ability, social skills and body language. neurodivergent candidates often show differences in these areas and so reasonable adjustments need to be considered to give them a fair chance so reasonable adjustments need to be considered to give them a fair chance.

Organisations can get ahead of the curve by adopting an inclusive approach to neurodiversity from the beginning. Here are some tips to help your company to conduct more inclusive interviews to support the neurodiverse workforce.

Before the interview

To help candidates prepare and set themselves up for success before the interview starts, here are some things to consider:

  • Provide clear directions to the interview, including photographs of streets and transport stations.
  • Provide clear instructions on how to get into the building and where they need to go when they arrive.
  • Share any interview questions in advance and allow them to bring reminder notes.
  • Allow adequate time for replies during the interview.
  • Let them know the name and job role of anyone they’ll be meeting during the interview beforehand.
  • Provide a timetable for what will happen in the interview. For example, ‘we’ll spend the first ten minutes talking about you, then spend ten minutes talking about your technical experience’.
  • If possible, provide access to a quiet space where your candidate can avoid auditory, visual, or social stimulation before and after the interview if required.
  • Ask your candidate if they’d like to be accompanied by someone they know during the interview.
  • Ask about communication preferences. Some people might prefer to support their spoken language with the option to write for example.

The right environment

Neurodivergent people often experience sensory issues. They may be distracted by noise, lights, and the surrounding environment, so if you’re hosting an in-person interview, it may be beneficial to ensure the interview room is as distraction-free as possible.

Here are some suggestions for getting the setting right:

  • Provide a notebook in case your candidate wants to make notes. This can help them organise their thoughts when giving detailed answers.
  • Invite them to move around during the interview, or factor in short breaks, if your candidate finds it difficult to sit still for periods of time.
  • Don’t expect eye contact. Neurodivergent individuals may find this uncomfortable, or it may impact their concentration.
  • If possible, provide fidget toys or stress balls to reassure your candidate by making them feel more comfortable and to reassure them that you are neuro-inclusive company.

Fair Questions

Neurodivergent candidates may struggle with open-ended and hypothetical questions, and with switching between formal and informal tones. It may also take them longer to process questions. Quick thinkers can talk rapidly and get distracted, so they may stray off topic.  

Here are some suggestions when preparing interview questions for neurodivergent candidates:

  • Be specific with your questions. For example, ‘what information governance processes did you use in your last job?’ may elicit a better response than, ‘what would you do to look after people’s data?’
  • Consider asking focused questions rather than generalised ones. For example, ask for specific examples instead of saying ‘can you give more detail?’  
  • Be prepared to accept literal responses. For example, if you ask, ‘how did you approach your last role?’ you may get a literal answer like, ‘by bus and then I walked.’
  • Try to avoid long questions that contain multiple clauses. Your candidate may have difficulty focusing and waiting for the question to be finished, especially if they struggle with processing information.
  • Multiple choice and psychometric tests can be discriminatory. It’s much more beneficial to provide an alternative style of assessment.
  • For written tasks at interview, 25% extra time is a reasonable accommodation to allow for processing and answering questions.
  • Be prepared to prompt your candidate or repeat your question if you need more information, and let them know when you have enough information.
  • Ask the candidate if they would like any reasonable adjustments for their interview.  

Considering neurodivergent jobseekers is a shift away from old-fashioned thinking, where the interview process was mainly designed with ‘neurotypical’ candidates in mind. It’s important to understand bias and be aware that we can all function in different ways, and that performance in an interview does not necessarily reflect on how a person will perform in the role.

To make sure you retain your neurodivergent talent it will be necessary to apply these principles throughout the onboarding and retainment process too. Make sure your workplace is neuro-inclusive by offering continued support from the beginning of their contracted time with you, as well as beforehand during the interview process. This should include additional support for the individual through any required assistive technology, workplace adjustments, and by making sure that all your staff are aware of and understandneurodiversity and have inclusive attitudes from the start.

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Completing the SNAP-IV form on behalf of your child

How to complete the SNAP-IV form as part of your child's referral to our Right to Choose service.

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What is the SNAP-IV form?

The SNAP-IV form is an ADHD report scale for children. It’s comprised of 26 statements, each of which is rated on a 4-point scale. It screens for signs of inattentive, hyperactive, impulsive, and oppositional or defiant behaviours, and classifies them based on severity.  

You need to give 2 copies of the SNAP-IV self-report form to your GP in order for them to refer your child to our service.

Who should complete each copy of the SNAP-IV form?

  • The first copy of the SNAP-IV form needs to be completed by the parent/guardian of the child or young person who is seeking an assessment.  
  • The second copy of the SNAP-IV form needs to be completed by the teacher of the child or young person who is seeking an assessment.

Where can the SNAP-IV form be accessed?

  • The blank SNAP-IV form can be downloaded from the self-report forms section of our Right to Choose homepage.
  • You will need to download 2 copies of it.
  • You should then give both completed SNAP-IV forms to your GP when you ask for your referral to our service.

Why does the SNAP-IV form matter?

The SNAP-IV form is an important screening tool used to identify children who may benefit from an ADHD assessment. By gathering information from both parents or caregivers and teachers, the SNAP-IV form allows clinicians to learn more about the child’s behaviours, experiences, and challenges across a range of settings, including school, home, and social environments.  

How do you fill out the SNAP-IV form?

You can choose to either fill out the SNAP-IV form digitally or manually on behalf of your child. If you wish to fill it out digitally, you must have access to Adobe Acrobat.

When filling out the questionnaire, take some time to read each of the 12 statements carefully. Tick the box that most accurately represents how you feel about each statement, in reference to the child that you are completing it for. When you have completed the form, click the “Finish and save” button to save the file.  

How to approach your child’s teacher or school and ask them to complete the SNAP-IV form

Since ADHD characteristics often impact performance and behaviour in the classroom, teachers and teaching staff are often the first to recognise these signs. If this is the case, your child’s teacher will already be aware of the situation, and will hopefully oblige to support you throughout the ADHD assessment process.  

Whether they are currently aware of the situation or not, the insights your child’s teacher can provide about their experiences and behaviour in the classroom are invaluable. Therefore, it is crucial to get them involved in the ADHD screening process at an early stage.  

Here are a few helpful tips when asking your child’s teacher or school to complete the SNAP-IV form:  

  1. Schedule a meeting. Schedule a meeting with your child’s teacher and the school’s SEN lead so you have plenty of time to discuss the screening process with them. The school staff will likely have experience filling out the SNAP-IV form, so they may be able to guide you through the process.
  1. Plan for the meeting. Before meeting with your child’s teacher, ensure you fully understand the SNAP-IV form and make a note of any concerns or queries you have.
  1. Listen actively and make notes. Remember that you and your child’s teacher want the same thing for your child - to be happy and successful at school. Jot down any key points from the discussion to draw on later.
  1. Request their support. Explain how important it is for them to complete the SNAP-IV form based on their observations in the classroom.  Offer to provide them with any additional information or insights that might be helpful.
  1. Ensure they have access to the SNAP-IV form. Make sure that they know how to access the form. You may wish to provide them with a paper copy in advance so they can review the questions and familiarise themselves with the form before completing it.

Remember that your child’s teacher is there to support their academic and emotional growth. With that in mind, many teachers will be happy to help you through the ADHD assessment process.

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Advice from one parent to another when seeking an ADHD assessment for your child

Our writer, Rachael, shares her own experience.

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Early concerns

As a family, we had always wondered if our eldest son was neurodivergent. We picked up on a few early signs, but we were never certain, as we often thought his behaviour was typical of boys - especially one who had endured the challenges of COVID-19 lockdowns.

ADHD was first suggested as a possibility by my son’s teacher when he was six years old. He had trouble sitting still in the classroom, was easily distracted, found it difficult to follow instructions, and fidgeted often. He would also steal Blu-tack from classroom displays so that he had something to fiddle with!  

We also noticed similar challenges at home, with my son finding it difficult to concentrate on daily tasks, showing frequent hyperactive behaviour, and having difficulty with regulating his emotions. However, we could not pursue a formal diagnosis until he turned seven years old.

Making this stage easier:

  • During this time, I found it helpful to have an initial meeting with my son’s school. Together, we discussed his challenges at school and implemented some strategies to help him as we waited for a formal assessment. For instance, he was allowed to have fidget toys to play with in the classroom to channel his excess energy more productively.
  • I also wrote down as much information as I could about my son’s strengths, challenges, and neurodiverse traits so that I had these ready for the assessment process.

The assessment process

When we first started the screening and assessment journey, I felt relieved that we may finally get access to the appropriate support for my son and have a greater understanding of his daily needs. When filling out the initial screening questionnaire, I had much greater clarity about how my son's brain worked. With each recognisable statement, things became clearer.  

My child's school also filled out the screening questionnaire, and together, these results enabled us to pursue a formal assessment. During the next stage of my son's assessment, we provided greater detail about his childhood and developmental background, as well as the daily challenges and signs of ADHD that he faced. Receiving a diagnosis of ADHD has enabled us to put the support mechanisms into place that our son requires.

Tips for navigating this stage:

  • Be open and honest with the medical professionals conducting the assessment, and don't be afraid to ask questions or voice any concerns you may have.
  • Remember that you know your child best, and your input is invaluable in forming an accurate diagnosis and support plan.  
  • Find out as much as you can about ADHD and the assessment process. By staying informed, you will be better equipped to advocate for your child and make important decisions about their treatment.  
  • Be accurate and honest when filling out assessment questionnaires, and use past documentation, if required, to jog your memory about developmental milestones.
  • Speak to other parents who have been through a similar experience for practical and emotional support.  
  • Work closely with your child’s school during the assessment process. Keep the school updated on the progress and any diagnosis or support plans that are put into place.

Talking to your child about their ADHD assessment

Explaining the ADHD assessment process to my son proved challenging, but we had always felt that it was important to keep him fully informed along the way. We had a conversation with him about what was happening and used age-appropriate and neuroaffirming language. We focused on the strengths and positives of his characteristics rather than highlighting any perceived weaknesses.

Based on my experience, here are some practical tips to consider when talking to your child about their ADHD assessment:

  • Start by creating a safe and non-judgmental space for your child to talk to you about their thoughts and feelings.
  • Use simple and plain language to explain ADHD and the assessment process to your child. The language you use must be appropriate for the age of your child.  
  • Always use neuroaffirming language when speaking to your child, focusing on their strengths and abilities instead of talking about “symptoms” and “deficits.”
  • Encourage your child to ask any questions and express any concerns they may have about the ADHD assessment process, and practice active listening as they talk to you.
  • Remind your child that you are there to support them every step of the way and that they can always come to you with any questions or concerns.

In my experience, speaking to my son openly about his ADHD has enabled him to become an advocate for both himself and his neurodivergent peers!  

Final thoughts

Going through the ADHD assessment process has given me the opportunity to learn more about neurodivergence and the strengths and challenges that come with it. It has also helped me to better understand my son, and shown me how to adapt my parenting style to suit his unique needs. Remember that the assessment process is designed to help your child receive the support they need, so try to approach it with an open mind and a willingness to learn.

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Mourning lost rituals: part 2

How can those grieving move forward?

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So how can those grieving move forward against the backdrop of this pandemic?

Models For Coping

Susan Cappaert, who has spent the better part of the last decade and a half working in a hospice and with bereaved people says that “The grief process is not a straight line, as you can imagine, and at times it’s like a rollercoaster, a wave of emotions, so I work through those waves with the client."

She uses integrative therapy for grief since it "is well suited because we don't work with a fixed ‘theory’ about how the therapy will work or what we will do. It helps me be more adaptable to working with the client, providing support they need at the time, rather than trying to get a theory to work.”

Alongside her private practice, Joyce Howitt has also volunteered for almost two decades at bereavement charity, Cruse where she is a supervisor to other therapists. She is an integrative and psychodynamic therapist.

"I find quite often when clients are looking for a way forward we can use a dual process where we work through the emotions of the bereavement while helping them to find a life for themselves on their own," Joyce Howitt says.

In more normal times, our usual routines can provide some continuum and some other place to go to be away from grief - they can be the conduit for re-entry to life after loss. Those grieving a loss, over which they had no control, get to exercise some control again in a reliably familiar setting. It stands as a bulwark against the turmoil of grief. But right now nothing is usual or routine, and there is no continuum save the "new normal" - which is far from normal and so there is no easy separation for learning coping methods.

However, now as we emerge from lockdown and our lives return incrementally to normal, various models for coping can begin to be integrated - these include the Dual Coping Model (Stroebe and Schut 1999), the Task Based Model (Worden 2008), Resilience theories developed by Bannon, and ideas of Post Traumatic Growth (PTG), albeit with the proviso that they need to adapt these to fit current circumstances.

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What Can We Do Now?

But in the short term, there are things we can consciously do in the privacy of our own company and our own homes to address some of the grief and suffering.

Conscious Actions And Personal Rituals

Private rituals which are expressed in a way that public outings of mourning are not proves more cathartic and ultimately more productive for moving through grief, according to well-received research in the last decade. It contrasted the role of public ritual in mourning with private and more personal or idiosyncratic rituals, such as the woman who continued to wash her husband's car on the same days as he used to do, long after he died even though she no longer drove - everyday motions that carry particular meaning and connection to the loved one.

Many who have lost someone they have mourned no doubt have a story of what matters to them, which memories are the most precious, and how they choose to remember that person.

Is this then a silver lining to a year when there is no access to the more public mourning rituals? That the solace we can find in doing things in private that bind us in memory to those who have departed is more helpful now than ever.

Susan Cappaert and Joyce Howitt recommend finding creative ways to do this even when rituals that might otherwise involve travel, easier access and social interaction were off the cards?

Memory boxes and journalling allow for commemoration. Physical and tangible belongings take on added importance in the absence of proper farewells. We also live in an age where the experience of our life is recorded and digitised but perhaps not catalogued nor made tactile - compiling an album which can be physically held and shared can be a more tangible expression of that life's record. Story telling is a powerful thing and well documented as a tool in therapy.

This commemorative approach ties in well with the movement away from certain counselling or therapy models around "letting go" of the deceased to instead finding an "ongoing" connection with that loved one, as pointed to in various research.

Focus On Self

The importance of experiencing nature or making time for mindful exercise, including the slower forms of walking or gardening are emphasised by both Joyce Howitt and Susan Cappaert - physical activity that is in the moment and which may allow some space away from other emotions.

Susan Cappaert also talks about the need for some quiet "me" time which offers both a meditative quality and also a sense of progress in making or finishing something - painting, photography, knitting. Hobbies old and new.

But equally important in this scenario are the routines of basic self-care; they are integral to coping.

It is important to stay the distance with this. Joyce Howitt sums up, “It's vital that those, especially those on their own at this time, are taking steps to look after themselves to help them avoid developing low moods,” she says.

Communication

Over the last year and more, where physical social interaction was rendered virtually null, it has been replaced by the "virtual" access of Zoom and other internet enabled communications. While zooming en-masse as a social catch-up or office-substitute has drawn its share of frustration and criticism, it's good to remember that the memes and lampooning in Zoom's wake (eg Zoom bingo scorecards) are testament to various human tendencies - inclination towards community and tendency to find humour in the foibles and follies of our communities, tendency to adapt quickly across the generations.

The only drawback here is that it can be harder for these new virtual communities to know how to support the bereaved - the setting is usually work-related, by and large functional and meeting oriented. As a setting that is unfamiliar in the context of grief, it may be less appealing as a place into which someone brings their own grief.

With the likely continued WFH - working from home - after Freedom Day on 19th July, the importance of how work places and office cultures adapt to engaging with and helping their people with grief and loss cannot be underestimated.

Howitt emphasises the importance of telephone calls and the human voice at the other end of the line. She highlights the initiative that friends and family should take here.

"Think instead of what you might do for someone who is bereaved than leave it to them to ask a favour of you."

That is even more imperative in times of lockdown when isolation can breed a tendency to become reclusive. And Resilience theory, which is often associated with an exclusive focus on someone's intrinsic nature as a key factor, in fact emphasises the equal importance of social support and bonding in finding that resilience.

Although we have been distanced from other people, we should not forget the value of our four legged friends too - “Pets can be such a great source of comfort in these times,” says Susan Cappaert.

Therapist As Middle Ground

Although family and friends are traditionally the closest networks for support, it’s common for support to fall away after a while, and even more likely in lockdown and as we emerge from it too, where people wish to make a clear break from what has gone before. And a person who is grieving might have uncomfortable or anti- social feelings about their bereavement so they may not choose to talk to those around them.

Seeing a therapist gives someone a regular window each week to talk about those feelings, and work through their grief without judgement and with support.

Susan Cappaert also points out that someone who has been through trauma might find they need to go over and over the event of the death itself before they begin the grieving process – something with which many family and friends may struggle to deal. "If the bereaved wants to go over the events with others, obviously that's putting that pain back into the room and others may not want to hear it.

As a therapist, I can sit with the bereaved and I can hear what they want to express as often as they want to tell it."

Bereavement Support In The Immediate Aftermath Of Loss

The national bereavement study referred to earlier has also made some interim recommendations which focus on areas of priority in what might better shape the response to this pandemic: improved communications, more flexible support bubble arrangements and a focus on those regions and NHS trusts where bereavement support is hampered by long waiting lists.

Another related study also acknowledged what the media reports attested to week in and week out during the height of the pandemic, that bereavement care is further impacted by the changed in hospital settings. Healthcare workers are under extreme stress in having to adapt to provide palliative care as well as primary clinical care with little training, less time and least energy, not to mention the disproportionate rate of bereavement withint their own work force because of their front-line exposure to the virus.

As reiterated in much research in this pandemic about Health Care Workers (HCW), "Special attention must be paid to HCW trainees, who may have not yet developed personal or professional grief management strategies and are coming into healthcare practice during a time of great disruption to both teaching and clinical care."

Future consideration needs to be given to tooling up healthcare workers with sufficient education around this for the benefit of the bereaved and for themselves on the front line.

The Nexus Between Prolonged Grief Disorder (PGD), PTSD And Therapy

"Notably"Notably, a key understanding about grief is that the quality of dying can predict complicated grief [also known as Prolonged Grief Disorder (PGD)]. The end-of-life experiences and the relationships of the person who died and their loved ones (what happens before death and as people face the end-of-life) appear to be as important or more important to the quality and outcome of grief than what is done after the death to console the bereaved."

Given the likely surge in PGD, therapists will be key to helping here. PGD should not be left untreated - it is well documented that it can lead to physical and cognitive impairment, and to more severe issues such as mental disorders including substance use and increased suicide risk, reduced quality of life, and premature mortality. (Research about the impact of PGD across the board is referenced in a publication that looked at the risk for older adults in this pandemic.)

It's also important to distinguish PGD from other ways that grief can manifest for example PTSD and depression.

This is why a trained therapist who specialises in grief in its myriad forms can be of real help. It allows for differentiation of treatment and response.

As one of the key researchers and academics in this field, Dr Holly Prigerson said about sufferers: “They’re getting treated for depression, and no one understands why they’re not able to move on."

Different Types Of Therapy And Treatment

Recognised modes of treatment specifically addressing PGD is in its infancy relatively speaking although as Joyce Howitt pointed out that as a condition, it has been more prevalent than people might imagine. Targeted approaches can vary from a broad flexible interpersonal psychotherapy like that practised by Susan Cappaert and Joyce Howitt to more targeted and defined models of intervention such as the Complicated Grief Treatment (CGT) and screening tools such as the Bereavement Challenges Scale.

Therapists will often use a combination of therapies and tools that align better with the individual's needs; some are specifically trained in therapies such as CBT and EMDR.

CGT includes elements drawn from both interpersonal pyschotherapy (IPT) and Cognitive Behavioural Therapy (CBT). Although CGT can be flexibly applied in clinical practice, the manualized form tested in research studies consists of 16 sessions, each approximately 45 to 60 minutes long. The Bereavement Challenges Scale developed by Dr Holly Prigerson, a leading researcher in this field, is a tool for measuring the challenges facing someone who is bereaved using a 35 item scaled index to assess this.

Treatment with various drugs (eg SSRIs) can be helpful but only to the extent that they are treating associated depression rather than PGD per se. (Drugs as an adjunct to therapy has been studiedpreviously against the backdrop of a reported deficit of research in this area.)

Some combine treatments with trauma therapy models such as Eye Movement Desensitisation and Reprocessing (EMDR), which, as the UK body explains,"aims to help the brain “unstick” and reprocess the memory properly so that it is no longer so intense. It also helps to desensitise the person to the emotional impact of the memory."

Words Are Hard To Find

The intensity of memories that flow from this pandemic are not just relevant to EMDR. A recent study that looked at thoughts, feeling and behaviour during disaster considered the “indescribability” of certain traumatic experience. This is an important factor in its own right as preventing people from taking the initial steps in moving forward. Talk therapy can be difficult in this context - emphasising again that imagery, drawings, body movement can and should be used by therapists in supporting someone so affected.

And it also points to the risk that the intensity of such feelings and memories are not given voice because of the weight of the hurdle in expressing it to others; it then goes unnoticed by others, and remains unresolved and buried for the the person so grieving.These risks have also been studied in other psychological work on dissociation. A grief therapist should be experienced in noticing such risks and exploring the grief experience to facilitate "opening up" in a supported framework.

Community Help For Grief

Some experts point out that a diagnosis of PGD can "pose the risk that grief becomes simply the province of specialists, rather than the responsibility of caring communities." This leads us to the matter of community and its key role in the healing process. Joyce Howitt says that lockdown has stopped vital therapeutic work of grieving groups and community initiatives - it has changed the scope for organisations such as Cruse. Although some of these have moved online, information around this and access can still be difficult.

So what else can we do as a community? What have others done before?

Collective Trauma - What Can We Learn From The Past?

The devastation of Hurricane Katrina and the Boxing Day Tsunami are among collective trauma events that have taught us much about how to frame community responses to bereavement and grief.

Reviews of all research to date on collective trauma could not be more timely. More needs to be written and spoken about the impact of this last year, and how to anticipate a properly supportive response at a national policy level. But research about other collective trauma events shows that certain factors are key and they are extracted below.

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And although Resilience theory continues to be debated, a key outcome of research here is that some social groups are more vulnerable to the harmful impact of collective traumatic events than others, which then impacts their ability to be resilient.

There is of course a defining difference to the source of collective trauma in these studies - that is, that the pandemic is not time limited or an "event" - it is ongoing and changing course. This creates a limbo-land which makes for a sort of delayed resolution to the "event" itself.

Making Sense And Reframing Our Grief

There is no comparable or recent frame of reference for this global lockdown and the loss of 2019 - 2021 although the spectre of the Spanish influenza of a hundred years ago or so looms large. A recent publication that draws on a body of research attests to the importance of ascribing meaning to death or loss, in terms of 'making sense' of it, in moving forward. This is as relevant for one who is in mourning as it is for society as a whole.

In a world that is now dominated by 24 hour access to information across a saturated but also fragmented media landscape, from the traditional outlets familiar to the older generation to the recent rise of social media favoured by millennials, we still await the sense or the story that our society through the media will make of this pandemic and its great loss. When will the time come to take stock, and what legacies for change and reflection will come from this as a society?

We Remember - Commemoration As A Society

For Mick Todd’s elderly mother, the very thought of shielding in lockdown was too much to bear. “I can’t go on like this until Christmas,” she told her son in the days before her death last April.

With a hint of Yorkshire humour, he says today: “She is out of pain now. She may have tried to get away from my dad and we can smile about that. I didn’t think it at the time, but now I see it [their passing] as a blessing for them both.”

Todd has since signed his Pontefract leisure club up as a Covid vaccination centre - catering to up to 400 patients daily - which keeps both his mind and body active.

He hopes one day in the future to be able to fully celebrate his family members’ lives. Charity leaders hoped that 23 March 2021, which was the anniversary of the first day of lockdown, would become in the future a national day of remembrance for all lives lost during this pandemic.

In the fog of loss and lockdown, dates for remembrance or milestones such as Freedom Day can stand out on an individual level as a point to allow those people, still waiting or in a kind of stasis, to take stock and for permission to grieve. At a national level, it can stand for the end of one cycle and the beginning of another - time for reflection and renewal; in the future it can represent our commemoration of those lives lost and a collective moment to mark the universal suffering in all its forms that came with this pandemic and our resilience as a society.

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